Terms and Conditions

Pre-Mo Auto Parts accepts no-hassle returns within the first 30 days of delivery for orders within the island & contiguous US. 

For orders delivered within the island & contiguous US where reason for return isn't a result of a Pre-Mo error, the cost of the initial shipping charge and the cost of the return shipment will be deducted from your refund. A prepaid shipping label(s) will be provided. If the return is a result of a processing error, Pre-Mo will provide a prepaid shipping label and send out the correct replacement at no additional charge. 

Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by Pre-Mo, a return shipping label will be provided.

Product(s) must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.

Any product that was used or fully/partially installed is non-returnable.

In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.

All returns and exchanges must be made via the following procedure:

1) Email orders@pre-moautoparts.com  the following request/information:

• Order number
• Part #(s) that are to be returned
• Reason code: Changed Mind, Shipment Damaged, Item Defective
• If Shipment Damaged or Item Defective selected, images of the product(s)
• Desired solution: Refund or Exchange

2) If approved our customer service team will provide instructions to return the items

Defective, damaged, or incorrect products

If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use, install, modify, or repair the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. In some instances, return of the product may not be required. Products must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request. Please note that products must be in the original packaging and there are additional requirements for products that ship freight.

Order cancellation requests must be sent to orders@pre-moautoparts.com We will assist you with the request and process cancellation. Orders that have already been shipped cannot be canceled and must follow our returns policy upon receipt of the shipment. 

Billing, refunds & credits

Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order. Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 days for the credit to appear on your account.

Shipping & delivery

To ensure a fast and safe delivery we use USPS, & UPS Ground/Air shipping services. Available shipping methods may vary for different type of products and shipping destinations. Most products in stock ship same day, or within 1 business day after which its delivery can be tracked via tracking number sent to your email. For custom or made to order items shipping time varies.

Products that are oversized must ship truck freight / LTL which differs from ground shipments.

NOTE: These oversized items require inspection and a signature upon delivery.

* Shipments to Canada are treated as all other international shipments. It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees. Detailed Info can be found here.

* Shipments to AK, PR, Guam, Virgin Islands, APOs, & Canada might require extra shipping charges. International shipping quotes will be e-mailed to the customer before the credit card is charged.

To request an international shipping quote before placing an order email us at orders@pre-moautoparts.com  

In effort to provide updates and information on orders, we continually update our online store. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.

Pre-Mo Auto Parts is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from First Place Auto Parts. While we work to avoid any errors or omissions that may appear on the fpautoparts.com website, we do reserve the right to cancel any undelivered orders based on inaccurate information.

We extend to you the manufacturer’s warranty on all parts, generally this is for a period of one year from date of sale. Modification or use for other than intended purpose will void the warranty. Items returned under warranty require an RGA (Return Goods Authorization) number, please contact us by email or phone to obtain one. The RGA# must be marked clearly on the outside of the returned package. Items returned under warranty are subject to inspection before a refund will be issued.